Privacy Policy

This Privacy Policy describes how www.waraq.in (the “Site” or “we”) collects, uses, and discloses your Personal Information when you access, use, or make a purchase from the Site. Please read this policy carefully to understand our practices. By accessing or using our services and/or registering for an account with us, you expressly agree to the terms and conditions of this Privacy Policy and consent to the collection, use, disclosure, and retention of your personal information as detailed herein. We reserve the right to modify this policy from time to time. Your continued use of the Site or our services following the publication of any changes shall constitute your acceptance of those changes. You are advised to review this policy periodically.

1. Contact

For any concerns, questions, or complaints regarding this Privacy Policy, you may contact us via:
Email: info@waraq.in
Postal Address: Waraq Living Pvt. Ltd., FF 49, SS Omnia, Sector 86 Road, Sector 86, Gurugram – 122004, Haryana, India
All queries concerning this Privacy Policy shall be directed to the Designated Grievance Officer:
Name: Ms. Isha Chitlangia
Email: info@waraq.in
Address: FF 49, SS Omnia, Sector 86 Road, Sector 86, Gurugram – 122004, Haryana, India
This appointment is made in accordance with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

2. Applicability

This Privacy Policy applies solely to information collected through the Site and related services, including communications via email, text, or other electronic means. This Policy does not extend to third-party websites, applications, or platforms linked to or from the Site, and Waraq Living Pvt. Ltd. shall not be responsible for their content or privacy practices.

3. Information We Collect

We may collect and process the following categories of personal information (“Personal Information”):

(a) Device Information
Purpose: To ensure secure, optimized access to the Site and for analytics.
Source: Automatically collected using cookies, log files, pixels, tags, and web beacons.
Disclosure: Shared with Shopify, delivery partners, affiliates, legal authorities, and advertising networks.
Examples: IP address, browser type, device type, session time, search queries, pages visited, clickstream data, location data, metadata from stored files, and technical identifiers.

(b) Order Information
Purpose: To fulfill transactions, verify identity, prevent fraud, and communicate order status.
Source: Directly collected from you at account registration, during purchases, or through customer engagement.
Disclosure: Shared with payment processors (e.g., Shopify), delivery/logistics partners, affiliated marketing partners, and legal authorities.
Examples: Full name, contact details, shipping/billing address, payment information (including bank details or credit/debit card information), Aadhaar, PAN or other government identifiers where applicable, demographic data, order history, and preferences.

(c) Customer Support Information
Purpose: To address queries related to orders, returns, refunds, account access, and user experience.
Source: Website forms, emails, calls, or chat interactions.
Disclosure: Shared with our processors, delivery agents, affiliates, and support vendors.
Examples: Name, email ID, phone number, query content, and communication history.

(d) Additional Sources
We may also collect Personal Information through third-party sources such as updated shipping data from carriers, marketing platforms, or social media, for purposes of improving service delivery.

4. Use of Personal Information

We use Personal Information for a variety of legitimate business purposes, including: Processing and fulfilling orders; Delivering products and managing logistics; Communicating order status, refunds, and promotional offers; Providing customer service and resolving disputes; Personalizing product recommendations and content; Facilitating research, analysis, and service enhancement; Complying with legal obligations; Preventing fraud, abuse, or unauthorized transactions; Administering contests, campaigns, or surveys; Enforcing contractual obligations and rights.

5. Sharing of Personal Information

Your Personal Information may be disclosed: To Shopify (our platform provider); To logistics providers and courier services; To financial/payment gateway service providers; To our group companies, affiliates, and marketing partners; To legal, regulatory, or governmental authorities pursuant to applicable law; In connection with legal proceedings or to assert legal rights; To social networks or advertising networks for remarketing or retargeting purposes.

6. Behavioural Advertising

We may use your Personal Information for targeted advertising. This includes sharing browsing or purchase behaviour with: Google Analytics (opt-out: https://tools.google.com/dlpage/gaoptout); Shopify Audiences and advertising networks; Facebook, Instagram, and other platforms via tracking tools (cookies, pixels, etc.). You may opt out of targeted advertising through: Google Ads Settings: https://www.google.com/settings/ads/anonymous; Digital Advertising Alliance: https://optout.aboutads.info

7. Security of Information

We employ reasonable and appropriate technical, physical, and administrative safeguards to protect Personal Information from unauthorized access, alteration, disclosure, or destruction. Despite our best efforts, no security system is impenetrable. Users accept the inherent risks of transmitting information over the Internet. You are responsible for maintaining the confidentiality of your login credentials. If we receive instructions via your registered email or account, we will presume authorization.

8. Consent

By using our services or providing your Personal Information, you consent to the collection, use, storage, and disclosure of such information in accordance with this Privacy Policy. If you submit information on behalf of another individual, you represent that you have their explicit consent to do so. By using the Site, you further consent to be contacted via SMS, WhatsApp, phone, or email by Waraq Living Pvt. Ltd. and its authorized partners for service- or promotion-related communications.

9. Access and Control

You may write to us at info@waraq.in to: Request access to the Personal Information we hold about you; Correct any inaccuracies; Withdraw your consent for processing (subject to contractual or legal limitations); Request deletion of your information in accordance with applicable law.

10. Minors

The Site is not intended for individuals under the age of 18. We do not knowingly collect Personal Information from minors. If you believe your child has provided us with Personal Information, please contact us to initiate removal. Access and usage of the Site is restricted to individuals who are competent to contract under the Indian Contract Act, 1872. We reserve the right to deny access or terminate accounts of users found to be in violation.

11. Changes to this Policy

We may amend or update this Privacy Policy at our sole discretion. All changes will be posted on this page and will be effective immediately upon posting. Continued use of the Site constitutes your agreement to be bound by the updated policy.